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The internet commonly provides a false sense of anonymity, whereas there is only pseudo-anonymity for most users. Pretty much everyone is identifiable online by their IP address , a unique identifier assigned to you by your internet service provider (ISP).

However, there are tools which can help you mask your actual IP address and provide an additional layer of protection for your online identity. This can be achieved with the use of Tor Browser or Virtual Private Network (VPN)  services.

Tor Browser is a free and open source software customised to work with the Tor network, based upon Mozilla Firefox, which encrypts  your browsing traffic and gives you a new identity, i.e. a new IP address. It is also particularly useful for accessing blocked websites on your network. There are some drawbacks however, as the Tor network provides generally slow internet speeds and users’ identity can be exposed if they do not use Tor Browser properly.

Virtual Private Network (VPN) is a service which enables users to connect to the public internet through a private network, providing an additional encrypted layer of privacy and masking the users’ actual IP address. There are many VPN providers, but users should still take note and be aware of possible security aspects such as:

• Jurisdiction, i.e. in which country is the company providing VPN services based. Countries which are members of the “Five Eyes” mass surveillance alliance (USA, UK, Canada, New Zealand, Australia) should generally be avoided;
• No logs policy, meaning that the VPN provider doesn’t log your internet traffic made through their network;
• Regularly performed independent security audits, which are usually documented on the VPN provider’s website;
• Price - some VPN services are quite expensive, but you should be vary of “completely free” VPN apps , as their business model is almost certainly based on tracking users. However, some paid-service providers  offer free plans with limited possibilities, such as lower speeds and a smaller number of servers .

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No matter what you do online, you should always try to follow general good security practices:

• Be very careful with your personal data;
• Respect the privacy of others on the internet;
• Only download files and install software from known and trusted sources;
• Regularly update all software and operating system  of your devices to reduce the risk of attacks;
• Create unique and complex passwords and securely store them in password managers  ;
• Enable multi-level authentication  for your online accounts wherever possible;
• Use an anti-virus/anti-malware software;
• Encrypt everything you can encrypt;
• If you use a public computer, try not to leave any traces  behind;
• If your USB flash drive was in a public or unprotected computer, be sure to scan it with anti-virus/anti-malware software before using it again. It is generally recommended that portable devices, e.g. USB flash drives or external hard drives, are scanned each time they are connected to a computer;
• Take into account the risks that your every action on the internet implies, privacy does not mean less responsibility;
• At least quickly read through the Terms of Use/Service before clicking "I accept".

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Habits are hard to change, but you should try your best to avoid these bad security practices:

• Never send passwords , personal data or financial information via plain text email;
• Do not access networks or other systems for which you do not have authorisation, even if you have somehow obtained certain login credentials (username, password). This does not mean that you have been authorised to use them;
• Do not install suspicious add-ons and software updates;
• Don't click on suspicious links you received via email, no matter how interesting the message may seem;
• Avoid using public or unprotected computers;
• Avoid using other people's mobile devices;
• Don’t write your passwords on a post-it. Seriously, don't!
• Don’t put the names or dates of birth of people close to you as passwords;
• Don’t leave your devices unattended and unlocked;
• Don’t ignore suspicious activities - sometimes it’s better to be paranoid;
• Do not use pirated software. If you do not want to pay for software, look for a free and open source  alternative;
• Don't live in your comfort zone. Sometimes it is worth investing a little time and effort and learning the basics of how to be safe on the internet.

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Targeted assaults, lasting any amount of time, at a high intensity, that cause harm, intentionally exploiting vulnerabilities. Harassment is an attack on human dignity, reputation and privacy, with the goal of silencing and/or curtailing the target’s digital participation.

This is an umbrella term that covers different acts: from sexually explicit threats to varying degrees of privacy invasion. 

The structure of the digital ecosystem means that attacks may come from one person and via one platform, but spread via additional perpetrators/platforms as a cyber mob attack. Online harassment, as we see it on one platform, is often much more widely disseminated, and therefore, potentially more impactful.

It is of utmost importance to recognize that a person targeted with online abuse is in no way to blame: there is no excuse for violence. If you are targeted with any type of digital violence, we urge you to seek support from your support networks - primarily friends, family, that can understand you and your feelings. Take time away from spaces where you’re experiencing the harassment, and ask people you trust to check on your accounts, emails and update you about the status of attack, or help you collect digital evidence .

In the case of cyber-mob harassment - potentially a huge volume of messaging, across multiple platforms and channels of communication - emotional support and practical help from friends and family is a key element of regaining a sense of safety.

The most effective prevention mechanisms are those grounded in a holistic approach to safety, including physical, mental and digital (with a crucial focus on consistent digital hygiene). Until digital hygiene and holistic principles of safety do not become a routine, it is crucial to continually undertake processes of risk assessment, such as to evaluate a potential offence - when it happened, why and from whom? If possible, you can request from your employer to connect you with a therapist, legal council or court representation if needed.

There is always the option of abstaining from social media for a certain period of time, but given our reliance on these platforms, this is a strategy that is much easier said than done. Try instead to limit the time you spend on these platforms and interact with people you trust in closed group settings. The most important thing is to take care of yourself, and acknowledge your feelings, even if it means allowing yourself a few days to lie in bed under the blankets, doing nothing.

When you feel ready, you can work on improving your digital security and hygiene. Check DIY online safety guide and ZEN  and the art of making tech work for you. If you are a journalist check also this Totem course on online protection. If you want to learn more OnLine sos  is an excellent place to start as well as Feminist frequency, a detailed overview of different self-help mechanisms. 

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Revenge porn is defined as posting sexually explicit content without consent, with the intent of humiliation, shame or blackmail. Revenge porn is a violation of  privacy and can result in extreme emotional trauma. 
 

Even if the content was consensually created, consent must also explicitly be given for online posting or distribution. 

Regardless of the medium (video recording, pictures, or gif) - the act of posting non-consensual content alone can be considered revenge porn as a person targeted with online abuse is in no way to blame: there is no excuse for violence. If you are targeted with any type of digital violence, we urge you to seek support from your support networks - primarily friends, family, that can understand you and your feelings. Take time away from spaces where you’re experiencing the harassment, and ask people you trust to check on your accounts, emails and update you about the status of attack, or help you collect digital evidence  .

A journalist from Azerbaijan was secretly filmed engaging in sexual intercouse in her own home. This video was later leaked to the media and widely posted online. The European Court of Human Rights later determined that the journalist’s right to privacy and freedom of expression were violated. It was the first case of its kind that clearly established a link between privacy and freedom of expression.

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The process of diligently and continually following someone’s activity online. The designation of stalking can be applied whether or not the stalker or target knows one another in person. 

Digital traces, data and other markers of our participation that show up on social media platforms and other websites have made stalking in the digital space a much easier task. As much as in the physical world, consequences on the targeted individual can vary, but could include an increased sense of insecurity, fear and the perception of an invasion of privacy.

Many women and LGBTQI folks are targeted with this kind of emotional and mental violence online. Even if it never leaves the digital space, stalking can cause feelings of helplessness and the loss of control in one’s private life. More serious cases can result in an overwhelming feeling that the stalker is ever present: everywhere at every moment.

It is of utmost importance to recognize that a person targeted with online abuse is in no way to blame: there is no excuse for violence. If you are targeted with any type of digital violence, we urge you to seek support from your support networks - primarily friends, family, that can understand you and your feelings. Take time away from spaces where you’re experiencing the harassment, and ask people you trust to check on your accounts, emails and update you about the status of attack, or help you collect digital evidence .

The most important thing is to take care of yourself, and acknowledge your feelings, even if it means allowing yourself a few days to lie in bed under the blankets, doing nothing. There is always the option of abstaining from social media for a certain period of time, but given our reliance on these platforms, this is a strategy that is much easier said than done. Try instead to limit the time you spend on these platforms and interact with people you trust in closed group settings.

Also, you can work on advancing your digitlal safety - check for example DIY online safety guide or ZEN complete manual and the art of making tech work for you. 

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Endangering of physical and emotional safety and wellbeing by calling for violence against a particular person or group of people, including threats of rape and other forms of gender-based violence.

 

It happens all too often that online threats result in real-world physical violence against a person, group or damage to material goods or spaces. Moreover these physical attacks may not come from the same person making online threats. Rather online threats can inspire and encourage others to commit physical violence. 
 

Social media users in the Balkans, a significant problem is making threats, hate speech and calls for direct violence against refugees from Africa and the Middle East. During one such incident in Belgrade, live-streamed via Facebook, a young man crashed his car into a migrant center in the suburbs.

There are certain measures you can undertake to decrease the risk, for example you can advance your digital hygiene . See for example DIY online safety guide or ZEN - complete manual and the art of making technology work for you.

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Publicly disclosing personal information about a target, such as home address, familial status, bank and credit card details, date of birth etc. This information can be posted on one or many different platforms, in comment sections, or via video or text. 

The infraction of doxxing does not require that the published information be utilized with consequence to the target. The simple act of making sensitive information - the spread of which could have repercussions on the person whose information has been published -public, sends a clear message of intimidation and harassment. 

It is important to report online violence to social media platforms as there is  always the chance that the data is removed and/or the perpetrator blocked  . It is important to report abusive content as a method of documentation and evidence for police investigations and court cases - and there is always the chance that the content is removed and/or the perpetrator blocked. If needed, ask family and friends to take over reporting and communication with the platforms.

The most important thing is to take care of yourself, and acknowledge your feelings, even if it means allowing yourself a few days to lie in bed under the blankets, doing nothing.

There is always the option of abstaining from social media for a certain period of time, but given our reliance on these platforms, this is a strategy that is much easier said than done. Try instead to limit the time you spend on these platforms and interact with people you trust in closed group settings.

If you are a female journalist, there is an initiative “Female Journalists against violence”, which offers support and help rooted in the empathy, trust and mutual learning.

Check aslo OnLine SoS to learn more about additional means of protection.

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Friends, family, partners, colleagues, employers, and even witnesses to the abuse, can be  targeted in the same or similar way as the original target. 

In this way, the perpetrator destroys or attempts to undermine existing networks of support. The result is that the original target is exposed to additional harassment, guilt for the abuse now being levied against friends and family, and further feelings of isolation and anxiety. 

During an assault and in the aftermath, persons suffering violence often turn to their friends and family and spaces where they can talk openly about their experience and find support. As important as the support of family and friends can be, sometimes, even well-meaning advice can place blame for the harassment back onto the target. Remember that the perpetrator alone is responsible for abuse. Your friends and family can also help you to document and monitor  online abuse and to maintain an overview of your social media profile and online communication channels.

Learn more about support, risk assessment and other support mechanisms: here.

It often happens that supporters and bystanders who defend the primary target, in many cases journalists and activists, are involved in an organized attack together or individually.

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Targeted assaults, lasting any amount of time, at a high intensity, that cause harm, intentionally exploiting vulnerabilities. Harassment is an attack on human dignity, reputation and privacy, with the goal of silencing and/or curtailing the target’s digital participation.

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Because harassment comes in many shapes and forms, it can be reported as a number of different criminal offenses. 

Sexual harassment (art. 182b of the Criminal code) explicitly mentions verbal forms of assaults, but necessitates the filing of a motion to initiate criminal proceedings with the Public prosecutor. In other words, you must inform the police and the Public prosecutor - a standard procedure - as well as file a motion to initiate the proceedings. 

ADVICE: File the motion. The courts are a crucial component of protection against harassment. 

Endangering safety, one of the many consequences of harassment, under art. 138 of the Criminal Code, provides another legal basis for protection. In this case, public prosecutors and police are mandated to follow up, investigate and responsible for protection. As the filing party, you are responsible for collecting evidence needed for filing the criminal charges. This option is  especially relevant for (female) journalists.

ADVICE: Explain in detail how, why and when you feel unsafe, and detail your concern for the safety of your family and loved ones. These details could be the key to success when it comes to court proceedings.

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There is always an inherent risk that online harassment will transition to the physical world. For this reason, physical safety is a crucial precondition for any other form of meaningful protection. In terms of mental protection, sometimes it is helpful to take a break or minimize time spent on social media platforms, or those platforms of communication where you are targeted with harassment. Talking to friends, family, partners and colleagues about harassment can also be helpful in creating a system of support. 

Blocking  , filtering and reporting options on social media platforms can often serve as a helpful tool for documenting harassment. 

The DeleteMe tool can help find and remove your personal information from some websites. 

Reaching out for support professional associations and support groups is another method for dealing with harassment. 

Several investigative journalists and their networks track down perpetrators of online harassment by analysing their digital footprint. This has been an effective mechanism for not only the identification of perpetrators, but also exposing them and their crimes to public scrutiny. 

In Serbia, female journalists can find support through the initiative “Female Journalists against violence”, and dozens of other feminist organizations that offer services for individuals targeted with violence, including online.

 If you ever feel that the online violence you’re experiencing, might transition into the physical world, call the police → immediately. 

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Revenge porn is defined as posting sexually explicit content without consent, with the intent of humiliation, shame or blackmail. Revenge porn is a violation of  privacy and can result in extreme emotional trauma. 

Revenge porn is a serious form of assault, and as such, it is crucial that instances are reported to the police and the public prosecutor. There are several criminal acts that can be used as a legal basis to prosecute the posting of revenge porn. 

Sexual harassment (art. 182b of the Criminal Code):  filing a motion for the initiation of proceedings is a precondition to start the procedure. This means that you must inform the police and the public prosecutor - a standard procedure - as well as file a motion to initiate the proceedings. 

ADVICE: File the motion. The courts are a crucial component of protection against revenge porn.

Unauthorised wiretapping and recording (art.143 of the Criminal Code ), unauthorised taking of photos (art. 144), unauthorised publishing and presentation of another’s texts, portraits, and recordings (art.145 of the Criminal Code ), are other charges that refer to illegal recordings, and could be utilized to prosecute cases in which video was made without consent, even if it was not posted online.  These procedures carry private criminal charges, which means that you, the filing party,  must present the identity of the perpetrator, and as many details and as much evidence as you can (for example, where the recordings are stored, where the camera could have been placed during the recording, etc.). 

Your physical safety is the highest priority when it comes to protection.

If your harasser intentionally positions themself in your physical vicinity, you can request a court issued emergency restraining order. 

Document any and all recordings, comments, threats and other forms of harassment as crucial evidence for initiating protection mechanisms and/or court proceedings.

Seek support from CSOs, women’s support networks, and others who can help you choose the best way to protect yourself. 

Report any and all recordings, comments, threats and other forms of harassment to the platforms where they have been posted, and find out more about take down procedures on  Facebook and other platforms. 

And don’t forget, even if you originally gave your consent to be filmed, this does not imply consent for sharing that content. You are not to blame for being targeted with this type of assault.

 If you ever feel that the online violence you’re experiencing, might transition into the physical world, call the police → immediately. 

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Publicly disclosing personal information about a target, such as home address, familial status, bank and credit card details, date of birth etc. This information can be posted on one or many different platforms, in comment sections, or via video or text. 

Regardless whether or not disclosed data is utilised for harassment, the unauthorized posting of data alone, qualifies as doxxing, and is viewed as a type of online attack. As is often the case, when doxxing creates an imminent danger to safety, art. 138 of the Criminal Code - Endangering safety - could provide legal protection. In this case, public prosecutors and police are mandated to follow up, investigate and responsible for protection. As the filing party, you are responsible for collecting evidence  needed for filing the criminal charges. This charge provides stricter sanctions if the target is a (female) journalist.

ADVICE: Explain in detail how, why and when you feel unsafe, and detail your concern for the safety of your family and loved ones. These details could be the key to success when it comes to court proceedings.

Art. 146 of the Criminal Code, Unauthorised Collection of Personal Data, which prohibits the collection, publication and use of data for purposes “other than those for which they are intended”, could provide the basis for legal protection. 

Document every instance and location in which your personal data was posted, and file this evidence with the police.

Immediately report doxxing and any other unauthorised publication of personal data to the websites or platforms where it was posted, and to the police. 

Follow-up on your report to better ensure they respond.  Immediate action is key to prevent further distribution of your personal information online.

Turn off location tracking options on your phone, Google maps, and other applications that collect your sensitive data (location, key address, etc). 

Put strict privacy controls on your social media profiles, and two-step authentication  systems for all website logins storing your sensitive data. 

Talk to the people you trust - colleagues, friends, employers. Urge the police to alert the platform to remove your personal data, and use website and platform reporting mechanisms. 
Deleteme is a tool that can help find and remove sensitive data online.

If you ever feel that the online violence you’re experiencing, might transition into the physical world, call the police → immediately. 

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