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TROLLING

Trolling has previously been described as intentional, but with the intention of being humorous or witty. The term has now come to describe intentional and ill-spirited mockery, shaming, and provocation.  
 

“Troll farms'' are a fairly recent phenomenon, that utilize both human engagement and algorithms to actively influence opinion- and decision-making by distorting online discussions and narratives.  While troll farms may not directly spread misinformation and fake news, they do plant the seeds of mistrust and division. Given the importance of the internet for our everyday lives, trolls can critically impact societal and political processes, such as the election process. 

For some who have been targeted with online violence, instead of moving away from online participation, they chose to respond with more speech and more engagement. Speaking openly about an experience of online abuse (in addition to utilizing institutional or alternative mechanisms of protection), can be helpful for several reasons. Naming and shaming your abuser and exposing them to public scrutiny can also be a mechanism of protection, helping you regain a sense of control and empowerment in helping others in similar experiences, and raises public awareness about digital violence. As the broader public learns the extent and scope of online abuse, they will recognize its negative effects on society and, hopefully, demand a response from State officials. If you chose this path, try to focus on sharing your experience and the personal and community impacts of an assault.

One well-known female journalist established communication with her troll over social media, in order to eventually try and meet them. She later made a series of stories out of these conversations - a creative and courageous way to counter harassment. Here are some useful tips on how to talk to your trolls, if you decide to take this path

It is not impossible to identify the person behind online abuse. Keeping regular track of abuse also helps in documenting  the digital traces left behind by the perpetrators. Using these clues, and with the help of friends, digital security experts, investigative journalists and a little bit of luck, it may be possible to identify individuals or groups responsible for abuse. Take a look at this great example from Latin America’s Center for investigative journalism - when collaboration resulted in the discovery that a group of politicians were responsible for online assaults across the continent.

Tactic Media Pressure Public shaming Innovative strategy Provocation

FALSE ACCUSATIONS

As a result of structural power inequality, false accusations, even if proven false, have the potential to inflict serious and lasting reputational damage on the accused. 
 

False accusations may be seen as a form of pressure on one’s freedom of expression, but if accusations are intentionally orchestrated and persistent, they can also distort public opinion and debate while stigmatizing and silencing the target of the false accusations.  
 

If you are a female journalist, there is an initiative “Female Journalists against violence”, which offers support and help rooted in the empathy, trust and mutual learning.

Reputation Tactic Journalists Pressure

FLAMING

Usually found on internet forums or reddit-style threads, flaming refers to the use of offensive language, swearing and other methods of provocation for the purpose of eliciting a response from or engagement with the target. The ultimate goal is to inflict humiliation, shame, and ruin the target’s credibility. 
 

Before being recognized as a tool for digital harassment and abuse, flaming was normalized as part and parcel of online communication in closed fora and chat rooms.  

For some who have been targeted with online violence, instead of moving away from online participation, they chose to respond with more speech and more engagement. Speaking openly about an experience of online abuse (in addition to utilizing institutional or alternative mechanisms of protection), can be helpful for several reasons. Naming and shaming your abuser and exposing them to public scrutiny can also be a mechanism of protection, helping you regain a sense of control and empowerment in helping others in similar experiences, and raises public awareness about digital violence. As the broader public learns the extent and scope of online abuse, they will recognize its negative effects on society and, hopefully, demand a response from State officials. If you chose this path, try to focus on sharing your experience and the personal and community impacts of an assault.

Read more about how online discussions nose-dive into dangerous discourse. https://www.lifewire.com/what-is-flaming-2483253 

It might be difficult but it is not impossible to identify the person behind online abuse. Keeping regular track of abuse also helps in documenting the digital traces left behind by the perpetrators. Using these clues, and with the help of friends, digital security experts, investigative journalists and a little bit of luck, it may be possible to identify individuals or groups responsible for abuse. Take a look at this great example from Latin America’s Center for investigative journalism - when collaboration resulted in the discovery that a group of politicians were responsible for online assaults across the continent.

Tactic Support Pressure Innovative strategy

FALSE REPORTING

The misuse of reporting or flagging mechanisms, or false claims of copyrights infringement or other violations of Terms of Service or Community rules and regulations on social media platforms, for the purpose of blocking, suspension or preventing more extensive digital participation.

Regaining control over your online profiles is often a burdensome process. Suspension appeal procedures on many social media platforms are costly - both in terms of time and resources. Even when appeals are successful, initial false reports will have also succeeded in keeping a target offline for various amounts of time. 

The most well-known case of false reporting (for violations of terms and services on a social media platform) in Serbia is the  suspension of the official profile of an Ombudsperson on YouTube:

https://resursi.sharefoundation.info/sr/resource/kako-mreze-ureduju-javni-prostor-youtube-protiv-ombudsmana/

Digital evidence Report to platform Tactic Identity Pressure